Terms of Service

Terms of Service Policy

Effective Date: May 1, 2023

These Terms of Service ("Agreement") govern the use of services provided by VIP Supplyco LLC., including the purchase, sale, and delivery of restaurant disposables.  

1. Overview

VIP Supplyco specializes in providing quality restaurant disposables and related products to businesses in the foodservice industry. We operate warehouses in Texas and Utah and serve customers nationwide. Our products include, but are not limited to, disposable tableware, napkins, cutlery, packaging, and catering supplies.

2. Account Registration

To place an order, customers may be required to create an account. You agree to provide accurate, current, and complete information when creating your account and to update this information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Orders and Payments

  • All orders are subject to acceptance by VIP Supplyco. Once an order is placed, you will receive an order confirmation. Orders are considered final once confirmed, and any changes or cancellations may incur additional charges depending on the stage of fulfillment.
  • Pricing is subject to change without notice. The price for products will be the price displayed at the time of order, excluding taxes, shipping fees, and any applicable handling charges.
  • Payments must be made in full at the time of order via accepted payment methods, which include credit cards, debit cards, and other payment methods as specified on our website.  In some instances, VIP offers payment terms subject to the terms and conditions on our credit application. 
  • Sales tax will be applied to orders based on applicable state and local tax rates. You are responsible for paying all applicable taxes, duties, and fees.  Tax exempt customers may provide a sales exemption certificate compliant with the state you are doing business in.

4. Shipping and Delivery

  • Shipping is available to locations within the United States. We offer shipping from our warehouses in Texas and Utah, and delivery times may vary depending on your location.
  • Delivery estimates are provided at the time of order, but actual delivery dates may differ. VIP Supplyco is not responsible for delays caused by third-party carriers, weather conditions, or other unforeseen events.
  • Title and risk of loss for products pass to you upon delivery to the carrier. 

5. Product Availability

  • All product descriptions, pricing, and availability are subject to change without notice. While we strive to maintain accurate inventory levels, items may become unavailable due to high demand or other factors.
  • If a product is out of stock or unavailable after your order is placed, we will notify you and offer alternatives, including the option to cancel or modify your order.  Items not in stock will be placed on back order “unless otherwise notified” and you product will be delivered as soon as possible.

6. Returns and Refunds

  • VIP Supplyco accepts returns on unused, unopened products within 30 days of delivery, subject to the following conditions:
  • The product must be in its original condition, including packaging.
  • Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.
  • Refunds will be issued to the original payment method once the return is processed and inspected.
  • If you receive damaged or defective items, please contact our customer service team immediately for assistance. We will arrange for replacements or issue refunds as appropriate.

7. Warranties and Limitation of Liability

  • VIP Supplyco warrants that products sold are free from defects in material and workmanship at the time of delivery. This warranty does not cover damage caused by misuse, accidents, or failure to follow product instructions.
  • To the fullest extent permitted by law, VIP Supplyco disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
  • In no event shall VIP Supplyco be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products or services, whether based on contract, tort, or any other legal theory.

8. Customer Obligations

  • You agree to use our products solely for their intended purpose and in compliance with all applicable local, state, and federal laws.
  • You are responsible for ensuring that products meet your specific needs and requirements.

9. Confidentiality and Privacy

  • We value your privacy. By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal and business information.
  • We will not disclose any personal or payment information to third parties except as required for order processing or as required by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless VIP Supplyco, its affiliates, employees, agents, and partners from and against any claims, liabilities, losses, damages, or expenses arising out of or related to your use of our services, violation of this Agreement, or infringement of any rights of a third party.

11. Governing Law and Dispute Resolution

  • This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
  • Any disputes arising from this Agreement shall be resolved through binding arbitration in the state of Texas, unless otherwise agreed by the parties.

12. Changes to Terms

VIP Supplyco reserves the right to modify these Terms of Service at any time, with such changes becoming effective upon posting on our website. It is your responsibility to review these Terms periodically for any changes. Your continued use of our services after any modifications signifies your acceptance of the updated Terms.

13. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

VIP Supplyco LLC
801 International Parkway, Suite 550, PO Box 136 Flower Mound TX 75022
Ph: 972.316.7616

info@vipsupplyco.com